Technical Program Manager (Onsite in San Francisco)
We are looking for a Senior Program Manager for Technology team who can drive large cross-functional Enterprise Programs. Retail experience is a highly recommended.
As a Program Manager, you manage E-Commerce domain comprising Product Finding, AI-driven Recommendations, and Digital Design. Needs to be a leader who can work as a partner at a peer level with Product and Engineering VPs. Needs to be able to organize and structure early-stage, evolving projects with a light touch. Needs to manage rapidly iterating work and be able to pivot teams as needed to maintain rapid progress.
Responsibilities:
Produces meaningful Program plan with clear milestones and deliverables across multiple cross-domain teams. Wholistic program plan including dependencies, risks and other factors impeding the successful execution of the program.
- Produces Program Forecast on-time, tracks to Forecast and raises alerts on-time before financial overages occur.
- Can engage right leaders at the right time to resolve issues in the Project/ Program.
- Can articulate issues clearly, point which delivery / product leader support is needed to keep project on track when issues arise.
- Can deal with ambiguity and still be able to time-box decisions, keep relevant leaders accountable to make program decisions on time.
- Can articulate schedule/ cost impacts when delays happen in the project/ program. works with leaders on alternate solutions to keep project on track.
- Establishes a clear escalation mechanism for the program and uses it when necessary.
- Depicts strength in Program management and produces for pre and post implementation plans as well.
- Manages stakeholder expectations includes business interactions, as necessary.
- Independently drives the program work and is hands-on. May not have PMs supporting in the program based on the size of the program.
- Orients, orchestrates, and recommends Program strategy.
- Exercises strong judgment in selecting methods, techniques, and evaluation criteria for obtaining results
- Use established project management methodologies/tools and work with the project team to successfully manage complex scopes of work(s), which include – defining work effort and estimates, developing effective team execution plan(s), supporting teamwork effort by removing impediments, anticipating issues, and ensuring that the right parties are engaged to resolve problems.
- Perform financial management of the project: budgeting & forecasting, cost benefit analysis, EV/ROI/earn vs. burn analysis, team velocity, etc. Own project budget. Expected to anticipate budget issues, resolve timely, and adjust forecasts.
- Plan, monitor, and track delivery of quality control and take corrective action as appropriate.
- Develop project quality control policy, procedures, and communication plans.
- Produces meaningful status reports, clearly articulation the overall health of the program w.r.t Scope, Schedule, and Cost. Can clearly define issues, their owners, and ETAs by when resolution/ decisions need to happen to keep project green.
- Communicate project information to all project team members, sponsors, vendors, and Technology managers, as appropriate.
- Can interact with third party vendors and partner with VMO, Delivery, Product leaders to define Statements of Work (SOW) and engage the third party vendors on-time for successful on-time deliveries.
- Anticipate strategic impact to projects (inter dependencies to/from other projects) and coordinate with appropriate parties.
- Recommend project strategy. Clearly articulate explanations of complex regulatory and project issues/risks to team members and management within the organization.
- Establish, motivate, and lead high-performance cross-functional teams.
- Build effective partnerships with, and between, the developers, architects, QA Team and product managers, and across the company.
- Coordinate with potential product vendors to collect and analyze information and negotiate resolution of issues impacting projects.
You’re excited about this opportunity because you will...
- Drive program roadmaps, working with the business and technology leadership.
- Bridge the gap between technology delivery decisions and business impact analysis.
- Understand and manage to the link between daily program activities and the overall program outcomes.
- Use your strong financial modeling and management skills to transparently demonstrate the successful program outcomes.
- Outline the risk profile with appropriate mitigation plans and stakeholder responsibilities.
- Own program communications at all levels across Technology and Business stakeholders.
- Serve as Director-level leadership for Product and/or Engineering on an extended basis as needed for Program success.
